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FAQ

Redemption & Access

How do I redeem my Melania: The Audiobook purchase for listening?

After your purchase, you’ll receive a confirmation receipt, followed by a second email containing a unique redemption code that can be used once to activate your copy of Melania: The Audiobook. Your redemption code is linked to your specific purchase and cannot be reused or transferred.

Redemption Steps

  • Check your email for the purchase receipt. 
  • A second email will arrive shortly after your purchase, containing your unique redemption code and QR code, sent from support@melaniatrump.com.
  • Please check your Spam or Junk folders, as some email providers may mistakenly place receipt or redemption code emails there. Redemption code emails may take several minutes to arrive.
  • Click the link in the email to access your audiobook on the ElevenReader website, or scan the QR code to install the ElevenReader app.
  • Create a free ElevenReader account. Your audiobook will be immediately available in your account for listening.

Still need help?

I didn’t receive my redemption code. What should I do?

If you did not receive your redemption code:

Steps to Follow

  • Check your inbox and Spam/Junk folders for the email receipt from “Melania Trump.”
  • If still not found, confirm your payment was processed. A missing receipt may indicate an incomplete transaction.
  • If your transaction was completed and you still haven’t received your code, contact support@melaniatrump.com with your order confirmation and the email address used at checkout. For purchases made directly in the ElevenReader app, use this form.

My redemption code isn’t working. What should I do?

Redemption codes are case-sensitive and can only be used once.

Troubleshooting Tips

  • Double-check that the code was entered correctly.
  • If it still doesn’t work, contact support@melaniatrump.com with your order details and a screenshot of the error. For purchases made directly in the ElevenReader app, use this form.

Can I use or share the redemption code more than once?

No. Your redemption code is unique and can only be redeemed once per purchase. It cannot be reused or transferred.

Can I use my ElevenReader account on multiple devices?

Yes. Once you create an ElevenReader account, you can log in and access your copy of Melania: The Audiobook on any web browser, iOS, or Android device.

Technology & Platform

How does this AI voice technology work?

Melania: The Audiobook is narrated using artificial intelligence audio technology. The narrator is an AI-generated replica of Melania Trump’s voice, created under Mrs. Trump's direction and supervision.

What is ElevenLabs?

ElevenLabs is an AI audio research and deployment company. Their mission is to make content universally accessible in any language and in any voice. 

Is the audiobook available in other languages?

Currently, the audiobook is only available in English. Additional language versions will become available in the future. Stay tuned for updates and get notified when more languages become available at MelaniaTrump.com.

Digital Collectibles

What is a Melania Trump Digital Collectible?

Unique collectibles created and curated by the First Lady Melania Trump. Just like other collectibles—such as stamps or baseball cards—you are purchasing a unique piece of history.

What is a Digital Collectible?

A digital collectible is a digital file that contains a one-of-a-kind code and is permanently recorded on a blockchain. This ensures it cannot be altered, guaranteeing authenticity.

How do I purchase the Digital Collectible?

Three Steps

  • Create a Solana-supported Digital Wallet.
  • Connect the wallet to MelaniaTrump.com.
  • Click to buy the digital collectible using a credit card. It will then be delivered to your wallet.

What is a Digital Wallet?

A Digital Wallet stores your collectible item.

Refunds

What is the Refund Policy?

We only issue refunds for items with manufacturer defects. This includes books, ornaments, and similar items that arrive damaged due to production issues.

We do not provide refunds for items damaged by the shipping carrier or due to normal wear and tear. If you believe your item has a manufacturer defect, contact us within 14 days of receiving your order. We may request photos or other documentation before issuing a refund or replacement. All sales are final.

Need more help?

Email us at support@melaniatrump.com or contact us here.